This unit can apply to job roles in any sector within the financial services industry, and has application to any job position that is responsible for providing resources for the distribution plan. It may be applied within organisations of various sizes and across a range of customer bases.

ELEMENT

PERFORMANCE CRITERIA

1. Satisfy human resources requirements

1.1. Human resource needs and requirements are determined according to plan requirements

1.2. Role specifications are developed according to enterprise format and procedures

1.3. Internal and external options are considered with staff selected according to enterprise policy, role descriptions, procedures and legislative requirements

1.4. Staff are appointed following enterprise procedures

1.5. Performance management systems are put in place

2. Provide technology requirements

2.1. Technology specifications are determined within enterprise policy and budgets

2.2. Technology is installed/contracted within budget and timelines and all legal requirements are met

2.3. Technology performance is reviewed regularly against specifications and contingency plans are put in place

3. Provide infrastructure needs

3.1. Needs are specified and sourced within budget and timeframes, and according to enterprise's purchasing policies

3.2. Needs are revised to continuously support the distribution plan

Required skills

well-developed communication skills to:

negotiate effective outcomes

interview prospective staff

evaluate performance

determine and confirm information, using questioning and active listening as required

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

access web-based information services

well-developed literacy skills to:

use selection tools

evaluate proposals

maintain currency of industry products and services knowledge

read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis skills for accessing and interpreting relevant information

interpersonal skills to working with others to gather and collate data

organisational skills, including the ability to plan and sequence work

Required knowledge

facilities available

human resource procedures

industrial relations

inventory procedures

IT specifications

logistics

procurement techniques and tools

technology resources

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply knowledge of human resource requirements

satisfy human resource requirements

determine suitable technology and infrastructure requirements for the organisation.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Human resources may be sourced from:

existing staff

external contractors

new staff.

Human resources requirements to be met may include:

enterprise policy

industrial relations

legal

legislative

procedures

regulatory requirements

staff administration

statutory requirements.

Staff selected by processes that may include:

affirmative action

award provisions

employment contract

enterprise bargaining

equal opportunity

induction programs

social justice.

Performance management systems may include:

appraisals

staff levels.

Technology may include various forms of communication hardware and software and may include:

analysis of new technology

data security.

Unit sector

Insurance life distribution

This unit contains employability skills.